If your device displays the same value over an extended period, it means we are not receiving any new data. Please check the following points to troubleshoot the issue:
Checklist:
- Does your device have an active internet connection?
- Are more current values displayed in the manufacturer's app?
Troubleshooting steps
- Restart network: Restart your router, access point, or Wi-Fi repeater.
- Hardware reset: Briefly disconnect the device from the power supply and then reconnect it.
- Reconfigure: Delete the device from our app and set it up again from scratch.
Do you need further assistance?
If you continue to experience issues, please feel free to contact our support team.
If you continue to experience issues, please feel free to contact our support team.