Did you accidentally select the wrong subscription plan, or would you like to access more features now?
Simply follow this step-by-step guide:
Instructions for upgrading your subscription
- Go to "Profile".
- Go to "Subscription settings".
- Navigate to your current subscription and tap "Manage subscription".
- You are now in your Google subscription overview.
- Select your subscription with us and tap "Cancel subscription" (follow the subsequent steps to complete the cancellation).
- Return to our app ("Profile" -> "Subscription settings").
- You can now book a new subscription by selecting "View offers" (you will see the additional amount payable during the checkout process).
That's it! Your upgrade is generally active immediately.
Important notes after upgrading
- Billing: Google Play will pro-rate the costs of your old plan against the new one. You will only pay the difference for the current billing period. The full fee for the new plan will be charged starting from the next billing date.
- Features available immediately: Your new features are usually unlocked directly after confirmation. We recommend closing our app completely and restarting it to ensure all changes take effect.
Troubleshooting your upgrade
- Wrong Google account? Ensure that you are signed in to the Play Store with the same Google account used to purchase the original subscription.
- Payment method: Check under "Payments & subscriptions" -> "Payment methods" to ensure your stored payment method is valid.
- Still not working? Sometimes clearing the cache of the Play Store app or restarting your device can resolve the issue.
If you have further questions or require assistance, our support team is available to help at any time.